General Product Limited Warranty
**Exception: Condor Epoxy Base Containment Systems - Due to the field variations of application procedures not conforming to the ASTM Standards and the volatility of substrates such as concrete expansion and contracting which can cause fracturing after application.
EnviroGuard Installation Training
EnviroGuard includes "Installation Instructions" in every system shipped along with a "CAD System Layout" and "Bill of Materials". EnviroGuard also offers self paced e-learning training as well as an installation overview video for any installation company, facility manager, project coordinator, quality assurance personnel, engineers and end users. These installation instructions and training procedures insure that once the system(s) are installed, they will remain liquid tight provided the instructions are followed. All attendees who partake in the Factory Installer Training program receive a certificate of completion and a photo identification badge certifying that they have been factory trained and certified to perform "New" installations. In certain situations it is recommended that a 72 hour water test is performed on the system prior to installation of the Pillows and Soc's to insure that the system has been properly installed. If a water test is preformed, it is critical to insure that the inside of the containment system is completely dry prior to installing the Pillows and Soc's. Formal documentation and pictures of a water test should be filed for future reference with EnviroGuard. For information on installation training contact EnviroGuard at 1-800-206-9884 or visit our training area.
Warranty Care & Maintenance
Once a year, EnviroGuard recommends inspection of all UL listed systems and their components. EnviroGuard also recommends that a new bead of sealant be applied to the locations as specified in the setup instructions, as required. Acid Resistant Sealant should be checked for cracks or voids, possibly caused due to concrete settlement, vibrations, battery servicing and general wearing expected with aging. Check that all barrier wall bolts are tightened to 110 inch pounds and recoat rack mounting bolts as needed with sealant. A visual inspection of the neutralizing & absorption Pillows and Soc's should take place. If the Pillows and or SOCs have turned color (light red), they may be contaminated with acid, water or have prolonged exposure to high humidity. If the Pillows and or Soc's are hard, their functionality may have been compromised. Any contaminated Pillows and Soc's should be replaced immediately after following proper local state and federal recycling or disposal procedures. See EnviroGuard Pillow Warranty, Disposal and Recycling Credit policy for eligibility.
Warranty Do's & Don'ts
Do Recommend to perform an annual Site Assessment during Battery Maintenance utilizing our checklist for overall battery room compliance. (Contact EnviroGuard at 800-206-9884 for additional details and Partner services.)
Damaged and End of Life Pillows and Soc's may be eligible for the EnviroGuard Pillow Recycling and Buy-Back Program. Please Contact EnviroGuard at 800-975-4421 regarding Removal, Replacement and Recycling Credit eligibility and to complete a Material Inspection and Evaluation.
Do Not Vacuum Pillows and Soc's and Soc's or use any tool/equipment to remove foreign debris. (Contact EnviroGuard for additional details and Partner services.)
Warranty Card Registration
EnviroGuard provides a Warranty Registration Card(s) with each product sold. This Warranty Registration Card can also be found by visiting EnviroGuard.com. EnviroGuard requires that all products be registered within 90 days of installation for our General Product Limited Warranty Policy to be in effect. Additional incentives are also available for completing the Warranty Registration. Contact EnviroGuard at 800-206-9884 for further details on additional incentives. Register online at Enviroguard.com to complete warranty registration and receive warranty extensions for annual inspections and viewing online the installation care and maintenance course. Warranty credits apply for companies who provide annual visual inspections during battery maintenance routines. See or Annual Site Inspection checklist for the entire battery room to ensure compliance.
What is the "shelf life" of the absorbent and neutralizing pillow?
Can I send Non-Contaminated un-used ,end of life or damaged pillows back to EnviroGuard?
Can I receive a credit for pillow replacements and or recycling?
How do you properly dispose of Pillows and Soc's that have been in contact with sulfuric acid?
How do you order replacement Pillows and Soc's?