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What browsers and Operating Systems are supported by the online courses? .....
The following chart shows compatibility for various operating systems, browsers, and software.
How do I download and configure Java if I don't already have it? .....
To download and configure Java, please follow these steps: Start by running the Browser Test to determine if Java is installed, and if so, what version.
No Java installed:
(If there are multiple versions installed, uninstall all. Once complete, proceed with the installation of a new version.)
Disable Next-Generation Java Plug-in
Recent versions of Java now generate security errors with some custom courses due to an update in Java's security. If your user receives a course window an error concerning a Java security error, follow these steps below to disable next generation Java plug-in:
Why won't my streaming video open? .....
The streaming videos open in a new window, so you may need to disable your pop-ups. To do so, please take the following steps:
Chrome Menu (top right corner)
Scroll down > click "Show advanced settings…"
Privacy > Content Settings
Pop-Ups >Allow all sites to show pop-ups > OK
Firefox Menu > Options > Options
Options Menu > Content > Uncheck Block Pop-up Windows
Why won't my streaming video play? .....
You may need to update for Flash Player. You should also check your connection speed. You can easily do both with the following steps:
Install or Update Flash Player
Note: (For Windows 7 users - Please click - Do you have a different operating system or browser?>Step 1 - Windows 7 (32-bit)/Vista/XP/2008/2003, Step 2- Flash Player 11 For Internet Explorer (32 bit) - This will ensure proper run capabilities for Internet Explorer (32-bit))
Check Download Speed
Note: Video speeds will utilize the following bandwidth
Clear Temp Files
In your Internet Explorer browser, go to Tools > Internet Options > Delete (in Browsing History)
What should I do if I am having problems logging in or have other course related problems? .....
Contact us at Training@EnviroGuard.com or 800-206-9884 and our Training Program Specialist will be happy to provide technical support.
What do I do if I have forgotten my password? .....
You can easily request a password reset from your log-in page. Below the log-in area, there is a "Forgot Your Password?" link. Simply click on that and enter your username. A password reset link will be sent to the e-mail address in your user profile. If you have any other issues, please contact us at Training@EnviroGuard.com or 800-206-9884 and our Training Program Specialist will be happy to provide technical support.